Refunds

Revision of 21.10.2026

When we refund

Plan access: you may cancel at any time. We refund the fee for the unused full months remaining on the day of the request.

Credit packs: we refund the full price of a pack if not a single credit from it has been spent.

If the service was not delivered through our fault, for example access did not open after payment, we refund the entire amount.

How to request a refund

Write to the seller email from the contacts page. Include the email of your Bunker account, the order number (like BNK-10234) and the payment date.

We reply within two business days. Money is returned to the same card used for the payment within seven banking days after the request is agreed.

Cancelling a payment

A payment is first held by the bank and charged only after our checks pass. If a check fails, for example the card was issued by a foreign bank, the hold is released the same day and nothing is charged.

Refunds for paid orders are issued by the seller through WayForPay. There are no separate refund fees.

Seller details